Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Every vendor specifies available shipping methods and rates. This is visible on checkout page.
Do You Ship Internationally?
This depends on product in question and vendor shipping options.
How Long Will It Take To Get My Package?
It's usually withing 1-3 working days. Some vendors may specify a different delivery period. This is notified on checkout page.
PAYMENT
What Payment Methods Are Accepted?
Our secure Payment platform offers various payment options from Credit/Debit cards to USSD code and Bank transfer.
Is Buying On-Line Safe?
Payments details are encrypted with industrial standard encryption and securely held in escrow till your order is delivered. This means the vendor will not be paid till you receive your order.
Order & Retunrs
How do I place an Order?
You can place order by browsing products and adding to cart and then proceed to checkout.
How Can I Cancel Or Change My Order?
You can cancel order right from your account on the ciska Marketplace.
Do I need an account to place an order?
Yes. If you do not already have an account, it will be created at checkout.
How Do I Track My Order?
Tracking details will be provided by the vendor depending on the shipping method used. You will also be able to chat with the vendor right from your account on order status placed in the marketplace.
How Can I Return a Product?
Once you request a refund, you will need to ship the product back to the vendor to be eligible for a full refund. Worthy to note that vendors may have their own return policy. Ensure to see this guidelines.